We inspect every commission before crating. In the rare event of transit damage or imperfection, we guarantee a swift resolution.
Applies to all standard catalog items delivered across the UAE and India.
You have 7 calendar days from the date of recorded delivery to inspect your artwork and notify our concierge of any manufacturing flaw, powder-coat blemish, or transit impact.
Complimentary reverse pickup across Dubai, Abu Dhabi, and Northern Emirates
For clients residing within the UAE, our dedicated courier will collect the item directly from your address at zero cost to you:
Pan-India reverse logistics coordination
Due to interstate transit distances, our Indian operations team manages returns via Bluedart/Delhivery reverse pickup:
Pieces that have been customized with unique dimensions, bespoke verses, or family names cannot be returned for change of mind, as they are manufactured exclusively for your residence. However, our full lifetime structural guarantee applies — if a bespoke commission suffers damage in transit, it will be remade and replaced at no charge.
